Testimonials
"We hired Ms. Lange (A.K.A. Write Magic) to project manage and design the directorate's customer support brochure and to re-write software documentation in support of TELERBOM, a bill of materials tracking application. The brochure was the first user brochure for the Depot Systems Command and received excellent reviews. Ms. Lange completed the project ahead of schedule, receiving a Special Service Award for her work.
She also participated as the directorate's representative on the Depot's Community of Excellence Team. She was a major contributor to this depot receiving the United States Army Community of Excellence Award. This award is presented annually to the best installation in the Army. Her ability to take a highly technical subject and translate it to user friendly language has greatly benefited this directorate. Ms. Lange is exceptional in dealing with people and organizational issues. Her 'can-do' attitude is remarkable and appreciated; she has the energy, stamina and determination to produce quality products."
John C. Chandler
Director, U.S. Army Information Systems Command, Sacramento
"It's about more than just saying it clearly. Write Magic says it in a powerful way, drilling down to the essence of what you do."
Sherri Shaner, Development Director, Peninsula Bridge
"Linda (A.K.A.Write Magic) has made a valuable contribution to our e-newsletter publication by researching leading edge articles targeting the financial industry and by writing engaging article summaries that entice readers to learn more. Our first two issues have generated approximately 20 qualified leads. The e-newsletter has been instrumental in promoting Cenzic as a thought leader within the web application industry."
Jim McMahon, Marketing Manager, Cenzic, Inc.
"Write Magic has driven and implemented new processes that have improved the usefulness of our documentation. Her contribution has proven to be a valuable asset to Nohau Technical Support Engineers and has enhanced the usability of our documentation to support use of our line of microprocessor emulators. The feedback we receive from Technical Support, Customers Reps, and customers is very positive about the new Nohau documentation.
Both Technical Support and customers have commented that it is now easier to find the information they need in our documentation, thereby making it faster to resolve their product questions.
Write Magic consistently shows initiative in driving review teams to meet project goals, while remaining flexible due to the inevitable resource constraints of a smaller company."
Olle Hallengren
President, Nohau Corporation
"Peninsula Bridge hired Linda Lange (A.K.A. Write Magic) to develop a case statement that we could then use for grant proposals, marketing collateral, and other communications. Linda had the ability to jump in to new terrain quickly and to synthesize a variety of information from many different sources. She had a unique ability to define the essence of the organization's mission and vision and to find compelling ways to communicate Peninsula Bridge's story to our community. She was able to powerfully weave our students' stories throughout the copy to inspire our readers and to help us gain additional financial support. She demonstrated a high level of professionalism in managing and delivering the final product to us in a timely manner."
Phil Ekedahl
Executive Director, Peninsula Bridge
"Linda Lange has supported our organization by providing professional services through promotional materials. The e-newsletters and donor packages, written in a clear and expressive manner, have been received with high praise. Linda is a true professional. Her follow-through is consistent, she delivers her work on schedule and is always available for last minute editing. It has been a pleasure working with someone who makes a point of understanding our mission and the details that tell our story from an insider’s perspective."
Irma Velasquez
Executive Director, Wings Learning Center
"Write Magic was hired by the Measurement Systems Department at Hewlett-Packard to lead the design and implementation of online help to support the HP Power Test System. We valued Write Magic's contribution to our development team as a strong customer advocate, always putting the end user's perspective first. This focus resulted in the successful implementation of a Help system that simplified our customers' use of the product and ultimately helped reduce support costs. WriteMagic was very proactive and effective in facilitating team communications, which was crucial amidst rapid change in a virtual team environment."
Wesley Higaki
Director, University Research, Symantec Corporation
(former Project Manager at Hewlett Packard)
"I worked with Linda (AKA Write Magic) on several documentation and training projects in my role as an Instructional Designer at Tandem Computers. I enjoyed her innovative spirit and her willingness to break new ground. As an example, we pioneered a new way of collaborating during the documentation and training development life cycle which allowed greater sharing of knowledge and leveraging of work. This new process ultimately reduced development time and the need for re-work, while delivering a product that more closely met the needs of our audience."
Thor Bergquist
Program Manager, Software Process Engineering and Services,
Compaq Computer Corporation
(Former Instructional Designer, Tandem Computers, Inc.)
"We hired Write Magic to consult to us as part of a federal grant to develop the community image of the college. Write Magic orchestrated the development of a community needs assessment and oversaw its implementation and analysis, presenting the results and recommendations to various segments of the college.
Write Magic delivered each component of the project on time and within budget while skillfully managing the demands of a multi-faceted, complex project with diplomacy and commitment. We found WriteMagic's research and analysis, writing and presentation skills to be exemplary.
WriteMagic delivered results that ultimately guided our faculty and administrators to make sound strategic program decisions, helping us meet the needs of a diverse community."
Judy Rookstool, Ed.D.
(former "Assistant to the President")
Counselor, San Jose City College
"Linda (AKA Write Magic) consistently demonstrated initiative and excellent organizational abilities as a team member on several major development teams that I managed while at Tandem Computers.
Her role as the Documentation Lead on the Tandem Development Environment Team contributed much value to the team's overall success in consistently achieving our goals.
She showed discipline and tenacity in meeting or exceeding project milestones, while interacting with the development team in a professional, efficient manner.
Linda and I co-facilitated a cross-functional technical team that researched ways to streamline and simplify the customer's use of a Tandem-customized software development workbench. She drove, organized, and built the team for this pioneering usability effort, which ultimately contributed to innovative, web-based user interface solutions for such products as GenWeb problem management system."
Richard "Chip" Wytmar
VP of Engineering, HandsOn Network
(former Program Manager, Tandem and Compaq Computer)
"When you hire Write Magic, you get documentation action. Write Magic introduced new concepts to our documentation team, such as engineering involvement and documentation inspection. Write Magic works at a professional level and interfaces smoothly with our team of writers and engineers."
Jorgen Andersson
Vice President, Engineering
Nohau Corporation
"Linda Lange (AKA Write Magic) is a skilled writer who is dedicated to designing high-quality, customer-friendly communications. As a project manager at Tandem Computers, Linda led an initiative which greatly improved the usability of a third-party product line. Linda's friendly nature and outgoing style makes her an excellent team facilitator."
Marilyn S. Butera
HP IT Communications Project Manager
(Formerly an Information Designer at Tandem Computers)
"Since Write Magic has been working with us, the quality of our product documentation has improved dramatically. We have received positive feedback both from our customers and from our global sales representatives. This is a direct result of the work that Write Magic has done at our company to initiate, drive, and facilitate a cross-discipline team approach in developing current, accurate, and customer-friendly documentation. Our documentation is now meeting the needs of our customers much more closely since we have implemented the Write Magic process.
I have used the section on Windows 2000\NT installation many times! Information is definitely easier to find, making support calls quicker."
Bill Matsumoto
former Technical Support Manager
Nohau Corporation
